Shipping policy

1. Overview

At ZAZA Collective, we take pride in ensuring that every order is packaged with care and delivered safely.
All products are prepared, inspected, and shipped from our warehouse to guarantee a premium experience from start to finish.

2. B2C (Retail Customers)

Processing Time:
Orders are typically processed within 2–4 business days after payment confirmation.

Delivery Time:
Once dispatched, delivery usually takes 2–5 business days, depending on your location.

Shipping Rates:

  • Free delivery on orders over R1,500
  • A flat rate of R80 applies to orders under R1,500.

Tracking:
You’ll receive a tracking link via email or WhatsApp once your order has been shipped.
Our team monitors all deliveries to ensure your parcel arrives safely and on time.

Delays:
During peak seasons or restocks, shipping may take slightly longer. We’ll always keep you informed on your order’s status and estimated delivery time.

3. B2B (Wholesale Customers)

Processing Time:
Wholesale orders are processed within 1–2 weeks to allow for stock preparation, quality checks, and packaging.

Delivery Time:
Delivery usually takes 3–7 business days once your order has been dispatched.
Large or custom orders may take longer — we’ll keep you updated every step of the way.

Shipping Rates:
Shipping costs are calculated based on order volume and delivery destination.
Your ZAZA account representative will confirm the final shipping cost before dispatch.

Delivery Coordination:
We understand that wholesale orders often require scheduling. Our logistics team will contact you to confirm delivery arrangements and provide tracking details.

Custom or Bulk Orders:
For large or customized orders (e.g., 50+ candle packs or bulk pre-roll boxes), additional production time of up to 2 weeks may apply.
Our team will confirm timelines and stock availability once your order is placed.

4. Damaged or Lost Packages

If your order arrives damaged or is delayed beyond the expected timeframe, please contact our team within 7 days of delivery (or expected delivery).
We’ll investigate and arrange a replacement or refund where applicable.

📩 Email: support@zazacollective.co.za